Terms of Use

Please read the terms of use below (the “Agreement”) carefully before using this website https://zoodelivery.ru/ or the ZooDelivery mobile app (the “Service”).

This English text is a translation. If it differs from the Russian version, the Russian version prevails.

1. General

1.1. The Service is administered by Tyler Diaz (the “Owner” / “Service Owner”), a natural person. This Agreement governs the relationship between the Service Owner on one side and a natural person who accepts this Agreement by Acceptance on the other (the “User”), together the “Parties” and each a “Party”. To use the Service, the User must accept it by Acceptance and comply with this Agreement. From the moment of Acceptance, this Agreement is concluded with the User, and the User obtains the rights and duties set out here.

By using the Service, you confirm that you unconditionally accept the obligations set out in these terms of use (the “Terms”) for all Users of the Service.

If you find the Terms below unacceptable for any reason, you may choose not to use the Service.

1.2. The Owner retains the unconditional right to update, supplement, or otherwise change these Terms at any time. Such changes take effect immediately when published in the Service and are binding on all Users and materials placed in the Service.

Please check the Terms regularly for updates. Each time the User accesses the Service, the Owner will treat it as the User’s acknowledgment of the Terms in force at that time.

1.3. A User is a natural person using the Service (the website and/or the mobile app) on their device. Persons who have not reached the legal age to Accept the Agreement may use the Service only with permission from their legal representative. The Owner presumes Acceptance by the User’s legal representative. A legal representative who allows such a User to use the Service undertakes to comply with the Agreement and is responsible for actions taken in the Service by a User who lacks legal capacity.

1.4. Acceptance of the Agreement: any use of the Service (including without registration/authorization), including taking actions offered by the Owner (including but not limited to filling in authorization forms, creating an account, interacting with widgets / players / tools of the Service, continuing to use its features, sending requests to the Owner, or otherwise communicating with the Owner about the Service), automatically means the User has accepted this Agreement or other applicable documents on the Service unconditionally and in full.

2. Intellectual property, limitation of liability

2.1. Results of intellectual activity (including but not limited to images, video, texts, graphics), logos, and design elements (the “IP Results”), including software in the Service, are the intellectual property of the Owner or the relevant rights holders.

2.2. The User may use the Service software, and the IP Results in the Service, solely for personal, non-commercial use as intended on their device, provided the User complies with applicable law and these Terms. Use of the Service software and other IP Results in any other case not agreed in writing with the Owner or the relevant rights holders is strictly prohibited.

2.3. Where the Service contains materials / tools of the Owner or third parties that may be protected by copyright or other rights, the User understands that use of such materials is possible only with the consent of the relevant rights holders, and nothing in these Terms grants the User any right to use the intellectual property of the Owner or third parties, or any other rights, except those expressly stated in the Agreement.

2.4. Where the Service has any user-upload features (for example: text input, voice messages, uploading images / video / music or other files), the User must not use the Service to spread information that violates the law, is prohibited or restricted (including various kinds of secrets), may harm any third parties (private individuals or legal entities, groups of people, society, the state and its authorities, national traditions), is offensive, or infringes the rights or interests of third parties, including intellectual property rights.

2.5. The User confirms that any activity under their account in the Service is treated as initiated by the User. The Service Owner is not liable for information posted by Users, but takes reasonable steps to block information posted in the Service that is prohibited by the laws of the Russian Federation, and to block content / materials that reasonably infringe the rights of rights holders or third parties following corresponding notices or complaints.

2.6. The Service is not liable to the user for any harm, damage, or losses of the user or third parties that may arise in connection with using the Service, or third-party tools in the Service, or from lack of / limited access to the Service.

3. Using the Service

3.1. Downloading the Service, exploring it, and using core features is possible without authorization and registration. Extended features may require authorization, filling in registration fields and/or account forms, or other data-entry fields.

3.2. The User can read how and on what basis user data is processed on the privacy policy page https://zoodelivery.ru/en/privacy.

3.3. The User may additionally agree (in the mobile app settings or by tapping special “active” buttons in the Service that confirm consent) to receive messages / notices from the Owner, including system notices, via push notifications, in-app notices, SMS, email, and other means, including advertising and from third parties over electronic networks. The User may opt out of all or some of these notices and messages:

• by turning off notifications in device settings;
• or via an unsubscribe option (for example in emails);
• or by withdrawing consent to mailings at the Service Owner’s email address.

3.4. The User agrees that the Service may offer various ways for Users to interact with tools and content of the Owner or the Owner’s partners, including widgets, partner programs or offers (including paid features in them), interactives, contests, loyalty programs, and more. Those activities are governed by the relevant rules, placed in the Service or available online via dedicated links.

3.5. The User may delete their account in account settings. The account and related data cannot be restored; only a new registration is possible.

3.6. If the User breaches the Agreement, the Service Owner may suspend or terminate that User’s access to the Service and block that User’s account.

4. Owner contacts and final provisions

4.1. Email for contacting the Owner: support@zoodelivery.ru.

4.2. For questions about the Service, the User may contact the Owner at the Owner’s email or through other Service support channels. If the necessary information is provided, the Owner will reply within 30 (thirty) business days from the date the User’s request is received, unless other deadlines are set by law.

4.3. If for any reason one or more provisions of this Agreement are invalid or unenforceable, that does not affect the validity or applicability of the remaining provisions.

4.4. This Agreement is amended by the Service Owner publishing changes or a new edition in the Service interface. The User undertakes to track changes to the Agreement. Actions by the User aimed at receiving any Service or communicating with the Service Owner after the Agreement has changed confirm the User’s agreement with the new edition.

4.5. This Agreement is governed by and construed in accordance with the laws of the Russian Federation.

Date of publication and entry into force: 5 May 2026.